Shipping policy
Latest Revision: 17th Nov 2025
Summer Weather:
Dispatch of Live Invertebrate orders may be delayed due to extreme weather. We check for extreme heat in Melbourne and all postal codes of delivery every weekend. Every week we email affected people to notify of any shipping changes we have to make. Please make sure that your email information upon ordering is correct!
Domestic Shipping (Australia) - SHIPS MONDAYS; ORDERS CUT OFF 6PM SUNDAY
| Item Type | Postage Type | Tracking | Flat Rate Cost |
| Dry Goods | Parcel Post (4 - 7 Business Days) | Yes | $10.00 |
| Live Terrestrials* |
Express Post - Separate Bag (1 - 4 Business Days) | Yes |
$16.00 |
IMPORTANT: Due to state restrictions, some items (live plants, invertebrates and items of biological origin) may not be available to ship to NT, WA or TAS. For shipping exceptions to this state, please contact us!
Please note that delivery times are estimates according to Australia Post, delays beyond our control may occur at any time.
Live Goods
In the event of extreme heat or weather events between origin and destination, we will do our best to pack for the conditions using extra insulation, and the use of heat/ice packs depending on the requirements of the plants/animals.
- It is recommended to have someone present at home or to send it to your work address to receive and check the live animals sooner.
- PO Boxes are not suitable for receiving live animals, and cannot be covered by DOA policy.
- Before purchase of Live Goods, take time to familiarise yourself with the Returns Policy and what to do when the parcel arrives.
International Shipping
Due to restrictions and difficulties with shipping internationally, all goods cannot be shipped outside of Australia.